Order Execution Policy

General Points - Order Acceptance

• • The Company shall not enter into any buy/sell orders without permission from the customer.
• • Orders received from the customer should be in writing, via phone, trading platform or e-mail. The buy/sell order is to be entered into the system immediately upon receipt.

• • If clients are calling from a different phone number, employee to request account number:

  • - Full name
  • - ID or passport number
  • - Registered phone number

• • The Company shall be responsible to provide evidence to the authorities via recorded phone calls, written orders, trading platform or e-mail that an order has been placed. The record is to include the name of the customer, the type of order, instrument, quantity, price and date.
• • The Company shall maintain documented authorization from its customer. The Company shall be responsible for obtaining the signature of a customer on written authorization; for recording and archiving orders received by telephone or in person, for verifying the authenticity of written authorizations received by fax, e-mail or through a special power of attorney.
• • The Company shall not enter into buy or sell transactions on behalf of its employees, officers or directors or any related entities to the mentioned persons.
• • Prior to acceptance of customer order, employee should ensure that the customer is capable of meeting the financial obligations towards the transaction. Buying without the consent of the customer is considered as buying on debt account.
• • The Company shall not attempt to enter into manipulative trading practices or involve in improper selling practices.

Order Acceptance Procedures

• • Client logs into own online account, sends email or through telephone and issues instruction to open a trading position clicking preferred CFD product and intended trade move (buy/sell), and volume.

• • Customer can place orders through the Company's online trading system. Such authorization must note the following:

  • - Name of customer
  • - Type of transaction
  • - Quantity
  • - Price
  • - Instrument

• • Orders should be received from the account holders or their authorized Power of Attorney.
• • The order is sent to back-office reviews for compliance with the laws and regulations
• • If there is any doubt that a particular order is in violation of any regulations, or the transaction is suspicious, then the employee will reject the order and inform the Compliance Officer.
• • If the customer does not have sufficient balance in his/her trading account or has breached their credit limit, the employee should ask for additional infusion of funds from the customer or obtain approval from the Compliance officer before accepting the order.
• • Immediately the trade instruction is sent to the liquidity provider via automated bridging systems.
• • Documentary trail of the above approval shall be maintained.
• • If the customer order is rejected due to valid reason, the employee should inform the customer through a recorded communication.

Order Execution and Confirmation

• • The Customer shall be notified of the trade executed. The confirmation should contain the following information:

  • - The name and address of the customer
  • - The type of transaction undertaken, sale or purchase
  • - The value of the transaction
  • - Security Name
  • - The commission and any other cost
  • - The total amount to be paid or received by the customer
  • - The communication to the customer shall be via e-mail
  • - At the end of the day, the summary of all trades executed on behalf of the customers shall be printed from the data systems by the employee for end-of-day procedure review.
  • - The employee shall perform reconciliation of the data.